Agency Enrollment
Who may enroll
Enrollment is open to governmental entities at every level: federal, state or territory, tribal, county, city, special district, and interstate compact organizations, including:
Emergency services
911 centers and communications districts (PSAPs), law enforcement, fire departments and districts, EMS, and emergency management agencies.
Government services
Courts and judicial offices, tax and revenue, public health departments, human and social services, and elections offices.
Community and infrastructure
School districts, senior and aging services, public transportation, public utilities, and public works.
Other government agencies
Any other state, county, or municipal government agency. Private public-safety providers, such as private EMS, may enroll only when operating under a governmental contract.
This registry is limited to governmental and public-safety entities. Businesses seeking branded calling should work with a commercial BCID partner through CTIA's program.
What you will need
The application takes about 10–15 minutes, and progress is saved as you go. Have ready:
- Your official agency email address. A .gov or .mil address matching your agency's domain qualifies for auto-approval with no waiting
- The agency's full public name and primary purpose
- Your contact details, mailing and physical addresses
- Your cellular phone number, used for the electronic signature
- The name and contact information of your agency's most senior official (mayor, sheriff, chief, or director), unless that is you
- An estimate of how many telephone numbers you will register, and whether multiple departments need their own seals
Questions about the technology first? See the Technical FAQ.
The application: 7 steps
Entity type
Select your level of government: federal, state or territory, tribal, county, city, special district, or interstate organization.
Agency information
Your agency's public name and primary purpose, from 911 dispatch and law enforcement to courts, schools, and utilities.
Point of contact
Your identity, addresses, agency email, phone numbers, and the cellular number used for signing.
Most senior official
If you are the most senior official, you sign yourself. Otherwise, the official you name receives the approval request with a copy of your signed attestation.
Security and IT
Whether your agency adheres to CISA and DHS security advisories, and whether IT is handled in house or by a managed service provider. Answering "no" or "unsure" does not disqualify you. A registry security specialist follows up before approval.
Numbers and seals
How many telephone numbers you expect to register, and whether one agency identity covers everything or departments need their own seals.
Review and sign
Check every answer, certify the application, and sign electronically from your cellular phone via a secure text-message link.
After approval
Approved agencies receive a registry credential and complete a short portal setup: register your telephone numbers, create your first calling identity (a display name up to 32 characters and your official seal at 256×256 px, with the Verified Public Safety™ certification ring applied by the Identity Authority), and choose approved call reasons. The Identity Authority reviews the submission, and verified display goes live after carrier propagation, typically 24–72 hours. Once live, newer phones show your name, seal, and call reason; older phones and landlines still show the verified name. See what the public sees for device details.
There is no charge to apply. Enrollment is reviewed and approved by the Public Safety Identity Authority. Sensitive credentials are never published publicly.